1. Terms of Service

GoldBot is an automated trade-copying and trading-signal service operated by Zvega Automation ("we", "us", "our"), sold as a recurring monthly subscription ("the Service"). By subscribing, you agree to the terms below.

1.1 Nature of the Service

GoldBot mirrors trades from a managed strategy account onto your own MetaTrader 5 (MT5) trading account via an automated copier, sized proportionally to your account's own equity. You retain full ownership and control of your own broker account and funds at all times — we never take custody of client funds.

1.2 Risk Disclosure

Trading leveraged financial instruments (including gold/XAUUSD and forex) carries a high level of risk and can result in the loss of some or all of your invested capital. Past or displayed backtest/live performance is not a guarantee of future results. You should only trade with capital you can afford to lose, and are solely responsible for your own trading account and risk settings.

1.3 Eligibility

You must hold your own account with a supported broker (e.g. Exness) and be legally permitted to trade leveraged financial products in your jurisdiction to use the Service.

1.4 Subscription Plans

Plans (e.g. Gold, Elite) and their monthly pricing are listed on the GoldBot pricing page. Subscriptions renew periodically for the plan's billing period (default: monthly) until cancelled.

2. Delivery Policy

GoldBot is a digital service — no physical goods are shipped. "Delivery" means activating the copier connection between our managed strategy account and your own MT5 account.

• Timing: access is activated automatically within a few minutes of a successfully verified payment (PayFast) or, for manual EFT/PayPal references, within one business day of the reference being verified by our team.
• What you receive: your MT5 account is connected to the copier engine, which begins mirroring new trades from that point forward. No historical trades are backdated onto your account.
• Confirmation: you receive an email confirmation once your account is active.

3. Refund Policy

We offer a 3-day refund window from the date of your payment. If you request a refund within 3 days of your subscription payment, we will refund it in full, provided the copier has not yet mirrored a trade onto your account. Once mirroring has begun, refunds are assessed case-by-case, since the Service has already been actively delivered.

• Refund window: 3 calendar days from the payment date.
• How to request: email support@zvega.co.za with your registered email and MT5 account number, stating you'd like a refund.
• Processing time: approved refunds are processed back to your original PayFast payment method within 5-7 business days.
• Not covered: trading losses incurred on your own MT5 account are never refundable — the Service fee and your trading capital/results are entirely separate; a refund of the subscription fee is not a reimbursement of trading outcomes.

4. Cancellation Policy

You may cancel your subscription at any time.

• How to cancel: email support@zvega.co.za with your registered email and MT5 account number, or use the account controls available to you.
• Effect of cancellation: your access remains active until the end of your current paid billing period; the copier is then disabled and stops opening new mirrored trades. Any positions already open on your own MT5 account remain entirely under your own control.
• No further charges: once cancelled, your subscription will not auto-renew and you will not be charged again.
• Re-subscribing: you can resume the Service at any time via the renewal page.

5. Contact

For any questions about these policies, billing, refunds, or cancellations, contact us at support@zvega.co.za or via the contact form on our site.